I own of a MacBook Pro 15" mid-2015, mainly used for the development of embedXcode.
Last June, Apple issued a 15-inch MacBook Pro Battery Recall Program. Soon after, the FAA issued a Safety Alerts for Operators (SAFOs). As a consequence, American airlines banned all MacBooks Pro 15" from both registered and carry-on luggage. So did the EASA.
Media coverage was extensive, like The FAA has banned recalled MacBook Pros from all flights — like any other bad battery in The Verge or Apple's Flawed MacBook Pro Still Banned From Flying As Owners Demand More Details on Forbes.
What I've done so far
Obviously, I checked whether my MacBook Pro 15" was affected. It doesn't seem so.
As I had a conference in the United States, I asked my travel agency to check. The travel agency ensured me the airlines I was flying were enforcing the total ban.
So I had no option but to buy another MacBook, as I couldn't take the risk of being banned from the plane or having my laptop being confiscated at the airport.
The FAA is aware of the recalled batteries that are used in some Apple MacBook Pro laptops. In early July, we alerted airlines about the recall, and we informed the public. We issued reminders to continue to follow instructions about recalls outlined in the 2016 FAA Safety Alert for Operators (SAFO) 16011, and provided information provided to the public on FAA’s Packsafe website: https://www.faa.gov/hazmat/packsafe/
Asking Apple for answers
Back home, I sent Apple two letters about this case and asked for a compensation. No answer.
So I called the Apple Support twice, and was given two answers:
Understanding Apple's answers
Let's take a second look at the answers from Apple:
What's next: switching back
I was expecting Apple to offer a better management of this recall, and a pro-active communication after the total ban from airlines. How many consumers are no longer able to travel with their MacBook Pros?
Lack of product quality, lack of clear communication, lack of respect towards customers, lack of support, lost confidence: it is time to leave Apple and switch back.